DHL: Building speed and resilience in energy logistics

Trinidad and Tobago

Edwin Mondezie, Trinidad and Tobago country manager at DHL Express, talks to The Energy Year about expanding operational capacity through a new San Juan facility and delivering critical logistics support for energy operations. DHL Express offers global express delivery and logistics solutions, supporting time-sensitive supply chains across multiple industries.

How has DHL Express grown its footprint in Trinidad and Tobago?
Since I joined DHL in June 2024, one of the most visible transformations has been the move to our new multimillion-dollar facility in San Juan. Previously, we operated just across the highway in El Socorro, but the new location has quadrupled our operational space. We’re now in a facility that spans more than 3,000 square feet [279 square metres], with room to expand.
One of our long-term goals is to establish a bonded warehouse within this building. When searching for the new location, that was a major consideration and we invested accordingly to ensure we could adapt the space for this purpose in two to three years. The Customs bond will improve our service offerings and support our customers by streamlining the clearance process and reducing delays.

What have been your biggest challenges and achievements so far?
Foreign exchange remains a significant challenge in Trinidad and Tobago. However, we’ve approached it creatively. For example, instead of holding back because of limited access to USD, we’ve reinvested our earnings in TTD into building out this new facility. It was a strategic decision that ensured long-term service improvement despite currency constraints.
Another challenge that preceded my tenure was the impact of the Covid-19 pandemic, which had dampened shipping volumes. But since I joined, we’ve seen a notable turnaround. Year-on-year, shipping volumes have grown by 30% – and between June and August of 2025 alone, we experienced a 50% increase.

What role does DHL play in supporting the energy industry in Trinidad and Tobago?
We are a critical logistics partner, particularly when it comes to just-in-time shipping of essential parts and equipment. If a rig goes down or a part needs replacing, there’s no room for delay. DHL ensures those items are delivered with speed and precision. We support major players such as BP, Perenco, Massy Gas, Tucker Energy and others, often via third-party logistics contractors like Blue Water Shipping.
Most shipments we handle for the energy sector are emergency repair items. While some may be outside our standard size or weight parameters, many are within range, particularly parts sourced from Texas or other US locations. Our ability to move these items in a matter of days is what sets us apart.
Who do you consider your main competitors in the energy logistics space?
Globally, we compete with FedEx and UPS, and locally, firms such as Websource and Jetpack cater to niche markets. However, when it comes to critical energy logistics, we stand out thanks to our extensive network, flexible fleet – including aircraft such as 757s and 767s – and our in-depth market knowledge.
A recent example was a shipment from Italy that we moved seamlessly through our network. That level of flexibility and global integration is hard to match. Beyond logistics, our value lies in the knowledge and experience housed within our local team. Energy companies rely on us not just for transport but for navigating regulations, handling repairs and returns and ensuring compliance with Customs.

How do you balance speed and cost when working with clients who have urgent needs but tight budgets?
Our approach is highly consultative. We assign sales executives to analyse each client’s shipment patterns, including volume and shipping lanes, and develop tailored account plans. For clients with high volume, we’re able to offer more cost-efficient pricing models, though we avoid calling them discounts. These are customised solutions that work for both sides.
We’re not just selling the physical movement of a package. We’re selling speed, reliability and peace of mind. That has real value, particularly for industries where delays can halt production.

How does DHL engage with Customs to ensure fast, compliant deliveries?
Relationship building is essential. One of the first things I did after joining was meet with Customs stakeholders – controllers, ministry officials and others – to understand their expectations and foster trust. We also have a dedicated Customs liaison on staff who helps ensure that we are always aligned with the latest policies and procedures.
This proactive engagement means that when issues do arise, they’re resolved quickly. We can pick up the phone, clarify the matter and move forward without major disruption. It’s all about mutual respect and open communication.

DHL’s 2025 Service & Rate Guide highlights digital tools such as MyDHL+ and real-time tracking. What technologies are you using locally, and how are they improving your operations?
We’ve embraced AI in our day-to-day operations. DHL has developed its own ChatGPT-style AI software on our internal network and we encourage staff to use it to improve productivity. In sales, it helps representatives find accurate, timely data before meeting clients. In operations, we use AI to analyse workflows and optimise processes.
For example, when designing our new conveyor system, we used AI to calculate the optimal belt speed needed to push 1,000 packages per hour. Previously, it took us six to seven hours to manually sort packages. Now, that same work is completed in just one hour and couriers are on the road faster.

How is DHL responding to increasing demands for sustainability in logistics?
Sustainability is front and centre for us, especially with our new facility. We’ve begun implementing recycling protocols and closely monitor our utility consumption. We submit monthly compliance reports that track water, sewage and energy use.
We’re also preparing to install solar panels to power part of our operations. These are not just cost-saving measures – they reflect the expectations of our clients, especially in the energy sector. Some of them now require partners to meet green standards and our Go Green initiative positions us well in that regard.

What opportunities do you see for innovation in the energy logistics space?
There’s a real need for cleaner, more efficient equipment – both in terms of energy use and environmental impact. I believe the sector will continue evolving towards solutions that reduce emissions and improve the use of renewable energy.
As a citizen of Trinidad and Tobago and the wider Caribbean, I also think it’s vital that we’re prepared for incidents such as oil spills. A recent one in Tobago was managed quickly, with Kaizen Environmental importing emergency gear via DHL. That ability to respond swiftly and support environmental recovery is essential.

Looking ahead, what are DHL’s priorities for 2026?
Top of the list is increasing our efficiency. We also want to continue building strong ties with the local community – not just through job creation but by improving the visibility and vibrancy of the San Juan area.
On the business side, monitoring global trade trends is crucial. From shifts in e-commerce to new tariffs, staying informed allows us to serve our clients better. We aim to remain a trusted adviser, helping customers navigate the evolving logistics landscape.

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